BugRem – Quick Start Guide
We truly believe that the number one thing in business is customer satisfaction. To achieve this we need to listen what our clients are saying to us. But dealing with thousands of customers and listening each of them can be really hard. That’s why, we have created BugRem – user feedback tool, which will help you increase site conversion and overall customer satisfaction.
As you probably have already guessed first you have to register. Our registration process is as easy as it could be and takes just a few seconds. Right before you have registered you will probably notice that BugRem dashboard does not look really friendly. Well, that’s because in order to help you improve your user experience we need to know where exactly you need a help. That’s why, the very first thing you need to do – is to create a Website.
After creating a website BugRem really starts to appear as customer feedback tool, with clear intention to help. Now, under widget menu you will see something like:
Copy that code snippet and insert it just before the closing </head> tag. Just don’t forget to replace it with your own API_KEY. If you did that – congratulations, you have successfully installed BugRem on your website. Now, whenever a user wants to share an opinion about your site, he will have an easy opportunity to do that. Along with the text feedback, he can attach a page screenshot or even highlight some specific parts on the webpage. All this information will be displayed on your BugRem dashboard and you will be notified about receiving new feedback via email instantly. But, that’s not all. Please, read on.
Probably each business uses some tracking/management tool for organizing issues within the company. That’s why along with our dashboard we added an ability to integrate with other 3rd-party tools. It works like this – after you have configured an integration, BugRem not only will notify you about a new feedback via email, but also will create a ticket in selected 3rd-party application(Trello, Jira, etc).
Here is some instructions how to do that:
Trello – you will be asked for granting permission by your Trello account. Don’t be worry, we will not be able to see your password or any other private information. After granting permission BugRem will fetch your Trello boards and lists, so you can select into which one you want to place your captured feedbacks.
Jira – you need to put your website url(e.g. https://bugrem.atlassian.net) and then provide your login and password. Worried about a security? Don’t be, we are using https protocol which keeps traffic safe and encrypted and protects your credentials as its own baby. After you have connected Jira account, we will fetch your projects and existing issue type – and suggest you under which one you want to save captured feedback.
In each integration there is a summary field – this is just a prefix for your tickets. You can leave it empty – in that case issue summary would look like –
BugRem Issue Wed Nov 22 2017 21:28:10.
Well, that’s an end of BugRem setup and a beginning of a new page of your customer communication. Watch your email, monitor an integration you have tuned and prepare to deliver the best product value to the clients. Because here at BugRem we believe that opinion truly matters.